Deliver

Delivery to Location

For parcel shipments:

  • Orders up to 10 kg are shipped via DHL
  • Provided the products are in stock, you will generally receive the parcel within 1-3 business days.

For pallet shipments:

  • Due to the high turnover rate of the stock, delivery times may sometimes vary. Please feel free to contact us.
  • Someone must be present to receive the order.
  • The pallets are delivered by truck, (box truck or semi-trailer). The unloading area must be easily accessible. If there are roadworks or the unloading area is inaccessible, you must inform us.
  • Shipping costs are automatically calculated in the shopping cart. This happens after entering the order details. The shipping costs depend on the total weight.

When will I receive my order?

Due to the high turnover rate, products may sometimes be out of stock even though they are listed as in stock on our webshop. Do you need the aerated concrete blocks quickly? Call us for the current stock. (085-0606463)

We work with external carriers. As a result, we have no insight into or influence over their schedules. Always allow for delivery time in your planning. Initially, the shipment may be delayed, in which case delivery may take an additional 1 to 2 business days. (No compensation is provided for this)

For stock products:

Delivery times bper block

  • 1 to 2 pallets 2-3 business days
  • 3 to 15 pallets 3-7 business days
  • Full truckloads 21 pallets 3 business days

(maximum weight per truck with a self-unloading mechanism is 22 tons)

Blocks per pallet

  • 1 to 5 pallets 10 -15 business days
  • 6 to 15 pallets 5-10 business days
  • Full truckloads 21 pallets 3 business days

(maximum weight per truck with a self-unloading mechanism is 22 tons)

How will my order be delivered? 

Parcel shipments, up to 10kg, are shipped via DHL. For all aerated concrete materials, they are transported per pallet. Orders of up to 2 pallets are generally transported by a small truck. From 3 pallets, a large truck is used. As a customer, you are yourself responsible for the accessibility of the delivery address. The pallets are unloaded next to the truck. Due to liability, drivers are not allowed to move the pallets further onto the premises. 

We work with external transport companies. They have all the knowledge and skills to deliver your order properly. A full pallet weighs approximately 1000kg, for example, so it is important that it is handled properly. Our carriers plan their routes as efficiently and sustainably as possible. This way, we can together prevent unnecessary driving. We have no insight into or influence over the carriers' routes. However, we can always agree on a desired delivery date in consultation. 

Can my order be delivered inside or placed at the back?

Unfortunately, this is not possible. We have agreed with our carrier that the pallets are unloaded next to the truck. This is due to our liability. Should any damage occur when moving the pallets, for example across the pavement, we cannot be held responsible, nor will the carrier be compensated. Therefore, as a customer, you are yourself responsible for moving the pallet. In addition, not all trucks carry a forklift or suitable pallet truck.

Can I cancel my order?

If you have placed an order, you may wish to cancel it. This is only possible in consultation. If the shipment has already been scheduled for transport or has already been shipped, we can no longer cancel your order.

In the event of a cancellation, we unfortunately have to charge an 8% cancellation fee. We do this to cover the bank and administrative costs incurred. The amount will be deducted from your credit note. We thank you for your understanding.


Why don't you offer free shipping for a certain minimum order?

If you look closely, there is actually no such thing as free shipping. Or, in other words, it is simply not possible. Transport companies or postal services do not offer free shipping; it must, of course, be paid for.

How can other webshops offer this? It is calculated into the product price.

We deliberately choose not to do this because when our customers order multiple products, they end up paying for shipping twice or more.

Where can I pick up?

Our address:

123Cellenbeton | Cellenbetonblokken.nl
Nikkelstraat 4
6012 TR Nederweert

Telephone number: 085-0606463

We are located at the 'De Pannenweg' business park, close to the A2, making us easily accessible. 

Opening hours

Monday to Thursday: 09.00-16.00 hours
Friday to Sunday: Closed

Are you coming to pick something up? In consultation, pickup can be arranged at an earlier time on our opening days. 

I have ordered too much, can I return it?

Aerated concrete is a fragile product when it is on a pallet. In the past, we have unfortunately often had broken aerated concrete blocks returned. This is often because pallets were left on a construction site where the ground was not level. This can cause the bottom layer of blocks to break. Or the aerated concrete blocks are damaged during transport. We often only find out about this when the pallet is at the next customer. This is very frustrating for all parties, takes a lot of time and money, and is bad for the environment. For these reasons, we no longer accept returns . 

We therefore ask you to calculate carefully and accurately what you need to prevent having too many unnecessary blocks left over.